Refund policy
Thank you for choosing our products! We are committed to providing customers across Canada with a reliable, transparent, and hassle-free shopping experience.
If you are not completely satisfied with your purchase, our customer support team is here to assist you with returns, replacements, and refunds.
This return and refund policy applies to eligible orders delivered within Canada.
1、30-Day Return Window
We accept returns within 30 days of delivery.
To qualify for a return:
The product must be in good, resalable condition, except for items that arrive damaged or defective.
All original accessories, manuals, and included items must be returned.
Proof of purchase or a valid order number must be provided.
Please keep the original packaging whenever possible. If unavailable, contact our customer support team before returning your order.
2、Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact our customer support team as soon as possible.
For approved claims, we will cover the return shipping costs and offer a free replacement or full refund.
Important: For visible shipping damage, please contact us within 48 hours of delivery whenever possible so we can assist you promptly. This reporting timeframe does not limit your rights under applicable consumer protection laws.
3、Non-Quality Returns
Changed your mind or ordered the wrong item? You may still request a return within 30 days of delivery.
For non-quality returns:
Return shipping costs are the customer's responsibility.
Products must be in good, resalable condition.
All original accessories, manuals, and included items must be returned.
Products should be securely packaged to prevent damage during return shipping.
Reasonable deductions may apply for missing items, excessive wear, damage, or replacement packaging where permitted by applicable law.
4、How to Return
Follow these simple steps to request a return:
Step 1 — Contact Us
Reach out to our customer support team with your order number and reason for return.
Step 2 — Request Review
Our team will review your request within 1 business day.
Step 3 — Receive Authorization
Once your return is approved, we will provide return instructions and a Return Merchandise Authorization (RMA) number.
Step 4 — Pack & Ship
Securely package your product, including all required accessories and included items, and follow the provided shipping instructions.
Step 5 — Return Processing
Once the returned item is received, our team will inspect it and assist you with the applicable return, replacement, or refund process.
Please Note: Do not send items back without prior return authorization. This requirement does not restrict any rights or remedies available under applicable law.
5、Refund Processing
Once your returned item is received, the refund process typically follows these steps:
Inspection: Returns are typically inspected within 3–5 business days of arrival.
Refund Approval: Approved refunds are issued to the original payment method used for the purchase.
Processing Time: Refunds typically appear within 5–10 business days after issuance, depending on your bank or payment provider.
Refund processing times may vary due to financial institutions, payment providers, or circumstances beyond our control.
6、Return Shipping Costs
Damaged, Defective, or Incorrect Items
For approved claims involving damaged, defective, or incorrect products, we will cover the return shipping costs.
Non-Quality Returns
For returns due to a change of mind, incorrect selection, or other non-quality reasons, return shipping costs are the customer's responsibility, except where otherwise required by applicable law.
Our customer support team will provide the appropriate return instructions before the item is shipped.
7、Warranty Coverage
Our 30-day return policy is separate from any applicable product warranty.
Manufacturing defects reported after the return period may still qualify for warranty service according to the applicable warranty terms.
For warranty-related assistance, please contact our customer support team with your order details and a description of the issue.
8、Canadian Consumer Rights
This policy applies to eligible purchases delivered within Canada.
Nothing in this policy is intended to exclude, restrict, or replace any rights or remedies available to customers under applicable federal or provincial consumer protection laws.
Where applicable consumer protection laws provide additional rights or protections, those requirements will take precedence over this policy.
9、Contact & Customer Support
If you have any questions regarding returns, replacements, refunds, or warranty assistance, please contact our customer support team through the contact options available on our website.
Please provide your order number and a brief description of your request so our team can assist you efficiently.
Thank you for shopping with us!