Shipping policy

Thank you for shopping with us! We are committed to providing a smooth, reliable, and transparent delivery experience for our customers across Canada.
Please review our shipping policy before placing your order.

1、Shipping & Order Processing

All orders are processed and shipped from our Canadian fulfillment center.
Processing Time: 1–2 business days.
Business Days: Monday–Friday, excluding Canadian statutory holidays.
Order Confirmation: Your order will be confirmed once payment is successfully completed.
Shipping Confirmation: Tracking information will be provided once your order has shipped.
Orders placed on weekends or public holidays will be processed on the next business day.

2、Canada Delivery Times

We work with trusted shipping carriers, including Canada Post, UPS, FedEx, Purolator, and other approved shipping providers.
Standard Canada Shipping: Typically 3–5 business days after shipment.
Order Processing: 1–2 business days before shipment.
Remote Locations: Deliveries to Yukon, Northwest Territories, Nunavut, and certain rural or remote areas may require additional delivery time.
Please Note: Delivery times are estimates and may vary due to carrier delays, weather conditions, peak shipping periods, or circumstances beyond our control.

3、Shipping Costs

Free standard shipping is available on eligible orders within Canada!
Any applicable shipping fees will be displayed at checkout.
Shipping availability may vary by province, territory, or destination, and final shipping costs will be confirmed before payment.
We are committed to transparent pricing with no unexpected shipping charges from our store.

4、Order Tracking

Once your order has shipped, tracking information will be provided so you can monitor your delivery.
To track your order, follow these steps:
Find Your Tracking Number: Locate the tracking number in your shipping confirmation.
Visit the Carrier's Website: Open the shipping carrier's official tracking page.
Track Your Package: Enter your tracking number to view the latest delivery updates.
Please Note: Tracking information may take 24–48 hours to become available after shipment.
If your tracking information has not been updated for an extended period, please contact our customer support team.

5、Taxes & Duties

For orders shipped within Canada:
Import Duties: Domestic shipments dispatched from within Canada generally do not incur import duties upon delivery.
Sales Taxes: Applicable Canadian sales taxes, including GST, HST, PST, or QST, where required, will be calculated and displayed at checkout.
Additional Charges: Any additional charges collected by our store will be disclosed before payment.
Tax rates and applicable charges may vary depending on the delivery province or territory.

6、Shipping Address Accuracy

Please ensure your shipping information is complete and accurate before placing an order.
Required shipping details include:
Full Name: The recipient's complete name.
Street Address: Including apartment, suite, or unit number, if applicable.
City, Province/Territory & Postal Code: Complete and accurate Canadian delivery location information.
Contact Phone Number: A valid phone number for delivery-related communication.
Incorrect or incomplete shipping information may result in delivery delays or returned packages.
Need to update your address?
Please contact our customer support team as soon as possible. We will make reasonable efforts to update your information before shipment, but changes cannot be guaranteed once order processing has begun.

7、Delivery Delays

Although we strive to ensure timely delivery, occasional delays may occur due to:
Carrier service disruptions.
Severe weather conditions, including snowstorms and other seasonal weather events.
Peak holiday shipping periods.
Incorrect or incomplete delivery addresses.
Remote destination delivery restrictions.
Other unforeseen circumstances.
If your package is significantly delayed, please contact our customer support team.
We will assist in investigating the shipment and provide available updates.

8、Damaged Packages

If your order arrives damaged, please contact us as soon as possible.
We recommend reporting visible shipping damage within 48 hours of delivery to help us resolve the issue quickly. This recommendation does not limit your rights under applicable Canadian consumer protection laws.
When contacting support, please provide the following information:
Order Number: Your purchase reference number.
Packaging Photos: Clear images showing any visible damage to the packaging.
Product Photos: Images showing the damaged product.
Issue Description: A brief explanation of the damage or problem.
For approved claims, we will arrange an appropriate replacement or refund in accordance with our Return & Refund Policy and applicable consumer protection laws.

9、Delivered but Not Received

If your tracking information shows "Delivered" but you cannot locate your package, please follow these steps:
Check Your Delivery Area: Look around your porch, mailbox, parcel locker, community mailbox, and surrounding delivery location.
Ask Household Members or Neighbors: Someone may have accepted the package on your behalf.
Contact Building Management: Check with building reception, concierge, or property management, if applicable.
Review Delivery Updates: Check any available delivery photos or carrier notifications.
If your package remains missing, please contact our customer support team.
We will assist with a delivery investigation and work toward an appropriate resolution.

10、Lost Packages

If your package appears to be lost during transit, please contact our customer support team with your order number and tracking information.
We will work with the shipping carrier to investigate the issue.
If the package is confirmed lost, we will arrange an appropriate replacement or refund in accordance with our applicable policies and Canadian consumer protection laws.

11、Refused or Undeliverable Packages

If a package is returned due to an incorrect shipping address, refusal of delivery, or failure to receive the shipment, the following conditions may apply:
Additional Fees: Additional shipping or return fees may apply where permitted by law.
Refund Adjustments: Refunds may be adjusted for applicable shipping costs where permitted by law.
Our Responsibility: No additional fees will be charged when the delivery issue results from our error.
Any applicable charges will be reviewed based on the circumstances of the returned shipment.

12、Order Changes & Cancellations

Need to change or cancel your order? Please contact our customer support team as soon as possible.
Before Shipment: We will make reasonable efforts to accommodate your request.
After Shipment: Orders generally cannot be modified or canceled through our standard order processing system once dispatched, subject to applicable consumer cancellation rights.
Returns: Delivered orders may qualify for returns under our 30-Day Return & Refund Policy.
Please review our Return & Refund Policy for additional information.

13、Canadian Consumer Rights

This shipping policy applies to eligible orders delivered within Canada.
Nothing in this policy is intended to exclude, restrict, or replace any rights or remedies available under applicable Canadian federal or provincial consumer protection laws.
Where applicable law provides additional consumer protections, those requirements will take precedence over this policy.

14、Customer Support

We're here to help with any shipping, tracking, or delivery questions!
Please reach out to our customer support team through the contact options available on our website.
Response Time: Usually within 1 business day.
Support Requests: Please provide your order number and a brief description of your inquiry.
Our team will do its best to assist you promptly and resolve any shipping-related concerns.
Thank you for shopping with us! We appreciate your trust and look forward to serving you across Canada.